Pre-Order Policy

1. Why should I pre-order at VapeJ?

We usually offer the pre-order first when a new product launched by manufacturer. The first batch of the new product is always with limited quantity, by placing a pre-order, you are guaranteed to get it shortly if it comes in stock. And we are always be the first who can get new product in stock.

2. Can you guarantee the product will be available on the ETA?

We are sorry but it's not guaranteed. We offer pre-order option for a new product when we placed the order to factory and got a ETA from them, but we can not 100% guarantee the actual arrive date, because the manufacturer may delay it for their material issues, supplier issues or other reasons, so it is important to note that all pre-orders are offered with estimated time of arrival(ETA). In other words, it is quite possible and common that pre-order products are delivered later than expected. Please always check the product description page for the most up-to-date ETA.

3. What if my pre-order not be filled?

If the manufacturer cancels or short ships our order, we can not make sure all the pre-orders can be filled. In the case of short shipment, we will prioritize the pre-orders based on the time they were received, first received, first sent. We will then have to cancel and refund all other pre-orders that can not be filled. We are not responsible to offer any compensation for pre-orders that we are unable to fill caused by the manufacturer factors.

4. Is it possible to change or cancel a pre-order?

of course, please contact us for cancellation if you want.

5. Can I combine pre-order and in-stock products to ship together?

Yes, if so. the in-stock products will ship together with pre-order products once all items in stock. Currently we recommend that you place a separate order for preorder products only, and ship them seperately.

6. Can I place a pre-order for various new products with different ETA?

Yes! We will hold your orders until all products come in stock and then ship them together. If you wish to ship the products that comes in stock earlier, we also recommend that you place separate orders.

7. Customer service team is always here to help

If the answers above can not solve your problem, please email us to service@vapej.com. thank you.