FAQ & Downloads

Find Answers to All Your Questions in One Convenient Place.

Getting Started

How do I log in to my account?

Simply click the "Log In" or Account icon in the top right corner (or select Account > Log in on mobile). Enter your email address and click Continue. You'll receive a 6-digit code via email from the site - enter this code to log in. The code is valid for only a few minutes, so use it quickly. Once logged in, click "Shop" to start browsing.

I don't have an account yet. How do I register?

You can register by clicking the "Sign up" or "Register" link on the website. Contact our team at contact@vapelink.co.uk or call 02046006314 to set up your wholesale account.

Why can't I see prices or place orders?

You need to be logged in with an approved wholesale account to view prices and place orders. If you're having trouble accessing your account, contact our team for assistance.

Orders & Delivery

How much is delivery?

We offer FREE delivery on orders over £100+VAT. For orders under this amount, standard delivery charges apply of £6.99.

What are the delivery timescales?

We offer same day dispatch for orders placed before 4:30pm. If you order by 4:30pm on Friday, you can receive Saturday delivery (where available). Standard delivery times vary by location - you'll see estimated delivery dates during checkout.

How do I track my order?

Once logged in, go to your Account dashboard and click "Orders" to view your order history. Find the order you want to track and check its status. If your order has shipped, you'll see tracking information and can click for more details on the shipment.

Account Management

How do I edit my delivery address?

Log in to your account, click the account icon in the top right corner to access your dashboard. Scroll down to the "Addresses" section and select the pencil icon. Click "Edit" next to the address you want to change, make your updates, and click "Save". Note: Address changes only apply to future orders

Returns & Support

Can I return a purchase?

Yes, we have a returns policy in place. Visit our Returns page in the footer of the website or contact our customer service team at contact@vapelink.co.uk for specific return procedures and conditions.

How do I return an order?

Contact our customer service team at contact@vapelink.co.uk or call 02046006314 to initiate a return. Our team will guide you through the return process and provide any necessary return labels or instructions.

Product Information & Compliance

What products do you stock?

We specialise in smoking alternative products including:

  • 600 Puff Rechargeable Vapes
  • Legal Big Puff devices
  • E-liquids
  • Nicotine Pouches
  • Popular brands like ELFBar, SKE, IVG, Lost Mary, PIXL, and Velo

Are all the products available Post 1st June Disposable Vape Ban compliant?

Yes, absolutely. All products available on Vape Link are fully compliant with the new regulations that came into effect on 1st June 2025. We've carefully curated our range to ensure every item meets the latest UK compliance standards for smoking alternative products.

I used to buy disposables - what products have replaced the most popular disposables?

We've identified compliant alternatives to the most popular disposable brands. Our range includes 600 puff rechargeable devices and legal big puff alternatives that deliver similar experiences to the products your customers loved. Visit our Compliant 600 Products page today. Our team can provide specific product recommendations based on your previous bestsellers and help with transition planning.

Nicotine Pouches

What are nicotine pouches?

Nicotine pouches are small, discreet pouches containing nicotine that are placed between the lip and gum. They're tobacco-free, smoke-free, and vapour-free, making them a popular alternative for consumers seeking nicotine without traditional smoking or vaping. They come in various flavours and nicotine strengths.

Are nicotine pouches growing in the UK with UK consumers?

Yes, nicotine pouches are experiencing significant growth in the UK market. They're becoming increasingly popular as consumers look for discreet, convenient alternatives to traditional smoking and vaping products. The category is showing strong consumer adoption and represents an excellent growth opportunity for retailers.

Should I make space for nicotine pouches?

Absolutely. Given the rapid growth in consumer demand and the regulatory changes affecting other smoking alternatives, nicotine pouches represent a valuable category expansion opportunity. They offer high margins, strong consumer interest, and complement your existing smoking alternatives range. Our team can help you optimise space allocation and merchandising for maximum profitability.

Technical Support

I'm having trouble with the website. Who can help?

For technical issues with the website, contact our customer service team: